NPR: Skype Shutting Down
Microsoft officially shut down Skype on May 5, 2025, bringing an end to the iconic internet communication service after 22 years. Originally launched in 2003, Skype revolutionized voice and video calls over the internet and at its peak had over 300 million users. Microsoft acquired Skype in 2011 for $8.5 billion, integrating it into its […]
Blog: Unlocking the Future of Communication: AI in UCaaS and CCaaS
Blog: Unlocking the Future of Communication: AI in UCaaS and CCaaS We’ve seen several transformation points in communications and contact center over the past several years. Some of the most impactful have been the transition for proprietary appliances to software-based application, the transition from TDM to VOIP, the unification of independent technologies into unified applications […]
CX Today: Forrester Wave for CCaaS Platforms 2025 report top takeaways
The Forrester Wave for CCaaS Platforms 2025 report highlights the evolving landscape of Contact Center as a Service (CCaaS) solutions, emphasizing the integration of advanced technologies such as generative AI, multimodal communication, and predictive analytics. These innovations are transforming customer interactions and operational efficiency, enabling businesses to deliver personalized experiences and streamline agent workflows. The […]
No Jitter: Avaya introduces new platform
Avaya has introduced the Avaya Infinity Platform, aiming to modernize contact centers for large enterprises and public sector organizations. This platform addresses challenges such as data sovereignty, integration of disparate data silos, and the enhancement of customer experience (CX). By focusing on its top 1,500 customers, Avaya seeks to provide solutions that enable these organizations […]
Blog: The Financial Value of Cloud Communications
Blog: The Financial Value of Cloud Communications Communication isn’t just a tool — it’s the foundation of everything you do. Yet, many organizations are still clinging to outdated legacy systems that hold them back. Are you ready to break free and move your communications into the future? The impact of Cloud Communications is tremendous. From […]
UC Today: Mitel Secures Court Approval for Restructuring
Mitel has secured U.S. Bankruptcy Court approval for its financial restructuring plan and expects to emerge from Chapter 11 this quarter. The restructuring will eliminate approximately $1.15 billion in debt, lower annual cash interest payments by around $135 million, and provide $64.5 million in exit financing to support future growth. CEO Tarun Loomba stated that […]
UC Today: Microsoft Teams Endures File-Sharing Downtime in Latest Enterprise Disruption
Microsoft Teams experienced a significant outage affecting its file-sharing functionality, disrupting enterprise collaboration across its platform. The issue, tracked under incident ID TM1055900, prevented users from sharing files within Teams chats and channels, impacting both desktop and mobile applications. Microsoft acknowledged the problem and initiated an investigation to identify the root cause and implement a […]
The Register: GoDaddy took Zoom offline for about 90 minutes
Zoom’s major outage on April 16, 2025, which lasted about 90 minutes, was caused by a mistake from GoDaddy. A “server block” was mistakenly placed on the zoom.us domain due to a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which manages the .us domain space. This mistake made Zoom’s main services, including […]
UC Today: Zoom Launches AI-Powered ‘Tasks’ Capability to Supercharge Productivity
Zoom has introduced “Zoom Tasks,” an AI-powered task and project management feature designed to enhance business productivity. This tool allows users to create, assign, and track tasks directly within the Zoom platform, streamlining workflows and reducing the need to switch between applications. By integrating task management into its suite of services, Zoom aims to provide […]
8×8 Introduces New 8×8 Engage Solution
8×8, Inc. has introduced 8×8 Engage™, an AI-powered solution designed to enable all customer-facing teams within an organization to deliver superior customer experiences across digital channels. This platform allows employees to engage with customers on their preferred channels, aiming to enhance customer satisfaction and drive business outcomes. Learn more at Yahoo News.