Our Focus - Cloud Communications
Cloud Design Solutions Delivers AI-Driven UCaaS & CCaaS from Leading Global Providers
Business Communications
(UCaaS)
Reliable, Modern Phone Systems That Adapt to Your Business
Phone systems have evolved.
Unified Communications as a Service (UCaaS) breaks down the barriers of outdated, siloed phone systems and video tools. By moving to the cloud, you gain seamless access to a full suite of communication capabilities—including AI-driven features, contact center integration (CCaaS), and carrier services. Users will enjoy flexible device options, whether they prefer desk phones, softphones, or mobile apps—empowering communication anytime, anywhere.
Cloud-based UCaaS solutions offer a more reliable business communications platform with Voice over IP (VOIP), enhanced security and better access. These tools seamlessly integrate directly with your other business applications, including CRM systems or even existing collaboration tools.
Cloud Design Solutions helps our clients identify the best UCaaS solutions that meet their needs.
Transform your business with UCaaS
Contact Center &
Customer Experience (CX)
Omnichannel Interactions for Support, Sales & Collections
Engage with your customers.
Contact Center as a Service (CCaaS) platforms deliver scalable, cost-effective solutions that enhance flexibility and improve customer interactions through advanced analytics and integration with various communication channels.
Businesses of all sizes now have access to advanced capabilities like:
- Digital channels, including live web chat, email, text messaging, social media and even video.
- AI-powered Intelligent Virtual Agents (IVA) and natural language speech routing.
- Workforce Engagement Management (WEM) for recording, workforce management and speech analytics.
CCaaS enables your employees and agents to be located at different locations, supporting home-based workers or hybrid working.
Elevate the Customer Experience
Digital
Transformation
Engage Across Video, Text, Web, Mobile, and Social Channels
Users and Customers Prefer Digital
It’s no longer just about voice on siloed phone systems. Over 70% of interactions take place on mobile devices. As personal habits and preferences have changed, clients and staff expect digital communication through live web chat, text messaging, messaging services, email, video, and even app-based experiences.
Omnichannel solutions provide access to digital channels, ensuring a superior customer experience on the device and service that customers prefer. This leads to higher First Contact Resolution and Customer Satisfaction and reduced churn. Meeting customers where they are—on their preferred channels—is now essential for maintaining competitive relevance.
Organizations that embrace a digital strategy experience measurable benefits. By leveraging AI, especially through bots, they enhance their digital value proposition, facilitating quicker, more intelligent, and personalized interactions.
Make Every Interaction Count
Artificial Intelligence
(AI)
Smarter Conversations. Happier Customers.
AI Improves Employee Productivity and Customer Experience
Artificial Intelligence (AI) is changing the way we work and communicate – enhancing both employee and customer experiences.
AI solutions offer a natural language interface for voice or digital communications, providing essential information to both employees and customers. AI assistants, AI-receptionists, and chatbots are just a few of the powerful capabilities built directly into modern platforms.
Artificial Intelligence will also work in the background to eliminate background noise or transcribe and summarize conversations on a real-time basis. It can even be used to translate conversations or eliminate accents.
AI-enabled contact centers deliver a superior customer experience (CX) while helping employees through the interaction and reinforcing soft-skills.
Empower Intelligent Conversations
Solution Partners
Cloud Design Solutions works with leading UCaaS and CCaaS solutions – delivering unified phone systems, messaging, video meetings and contact center capabilities.
We partner with industry leading solution providers. Our featured partners include Zoom, RingCentral, 8×8, Genesys, Five9, NICE, Talkdesk, Nextiva, Glia, Observe.AI and Dialpad.
Featured Solutions
Other partners include the following companies. If there is interest in additional providers not listed, we can engage as necessary.
All Partner Solutions
