Cloud Assessment Methodology
The unique Cloud Assessment methodology from Cloud Design Solutions offers a comprehensive analysis of communications and contact center operations in your organization, focusing on process, technology, and areas for improvement.
Key Goals
Total Cost of Ownership
Return on Investment
Revenue Enhancement
Productivity Increase
Technology savings
Labor optimization
Roadmap alignment
Objective:
The methodology aims to identify opportunities for:
- Enhancing processes and customer/employee experiences
- Achieving cost savings and revenue growth
- Optimizing information and analytics
- Integrating business systems for simplification and efficiency
- Assessing ROI and focusing on high-impact areas (“low-hanging fruit”)
- Leveraging existing investments while planning for future technologies
- Positioning your solution for future success
Cloud Assessment Approach:
Our team collaborates with your executives, management, operational experts and users to understand your current processes, future initiatives, pain points, bottlenecks, and technology landscape. We gather performance data and cost information to build a tailored business case for our recommendations.
Deliverables:
We provide a detailed report outlining:
- An overview of your current processes
- Opportunities for improvement, benchmarked against industry standards
- A robust business case for recommended actions, serving as a roadmap for future plans and immediate projects
Cloud Assessment Process Overview
The process is minimally disruptive. We typically spend 1-2 days onsite, followed by brief meetings to finalize our understanding and business case. We then present the draft analysis to key stakeholders for feedback, making necessary adjustments before delivering the final assessment to the broader team.
Value
Cloud Design’s methodology is an essential tool for any organization aiming to optimize its communications and contact center operations. We look forward to partnering with you to achieve these benefits.