Our Focus Areas

Cloud Design Solutions offers leading UCaaS and CCaaS Solutions.

Business Communications (UCaaS)

Phone systems have evolved. Unified Communications as a Service (UCaaS) provides a simple and economical business communications solution for phone, video meetings, text messaging, efax, messaging and collaboration into a single, easy-to-use application that is accessible anytime, anywhere.

Cloud-based UCaaS solutions can deliver a more reliable business communications platform with Voice over IP (VOIP), enhanced security and better access. Cloud Design Solutions helps our clients identify the best UCaaS solutions that meet their needs. These tools seamlessly integrate directly with your other business applications, including CRM systems or even existing collaboration tools.

With cloud UCaaS, you’ll gain access to business communications capabilities natively in the solution that were once separate or unavailable, including Artificial Intelligence (AI), contact center capabilities, and carrier services. Plus, users will enjoy flexibility in device options – including physical phones, softphones and mobile apps.

Transform Your Business with UCaaS.

Contact Center & Customer Experience (CX)

Contact Centers act as a gateway to your business. What once required dedicated systems for inbound, outbound, self-service and web chat now is available as an on-demand unified solution that proactively engages with the customer and guides employees through the process. Contact Center as a Service (CCaaS) platforms deliver scalable, cost-effective solutions that enhance flexibility and improve customer interactions through advanced analytics and integration with various communication channels.

Cloud contact center platforms are intuitive and designed for flexibility. Businesses of all sizes now have access to advanced capabilities like digital channels, AI-powered Intelligent Virtual Agents (IVA) and natural language speech routing. Workforce Engagement Management (WEM) capabilities like recording, workforce management and speech analytics are easily accessible as native functions. CCaaS for remote teams enables your employees and agents to be located at different locations, supporting home-based workers or hybrid working.

Elevate the Customer Experience with CCaaS.

Digital Transformation

It’s no longer just about voice. Over 70% of interactions take place on mobile devices. As personal habits and preferences have changed, users expect communication through live web chat, text messaging, messaging services, email, video and even app-based experiences.

Omnichannel solutions provide access to digital channels, ensuring a superior customer experience on the device that customers prefer. This leads to higher First Contact Resolution and Customer Satisfaction and reduced churn.

Organizations that embrace a digital strategy experience measurable benefits. By leveraging AI, especially through bots, they enhance their digital value proposition, facilitating quicker, more intelligent, and personalized interactions.

Make Every Interaction Count with Digital.

Artificial Intelligence (AI)

Artificial Intelligence (AI) is changing the way we work and communicate – enhancing both employee and customer experiences. Better yet, cloud technology brings AI within the reach of all businesses.

AI solutions offer a natural language interface for voice or digital communications, providing essential information to both employees and customers. It will also work in the background to eliminate background noise or transcribe and summarize conversations on a real-time basis. It can even be used to translate conversations or eliminate accents.

AI-enabled contact centers deliver a superior customer experience (CX) while helping agents through the interaction and reinforcing soft-skills.

Empower Intelligent Conversations Through AI.