Talkdesk has integrated its core contact center capabilities into Epic Cheers, a widely used healthcare CRM platform. This integration incorporates call controls and conversation management tools from the Talkdesk Healthcare Experience Cloud directly into the Epic Cheers interface. As a result, contact center agents can manage interactions within a unified environment, eliminating the need to switch between platforms and enabling a comprehensive view of patient interactions alongside their electronic health records. This development builds upon the existing partnership between Talkdesk and Epic, which began with platform integration in 2021 and expanded with Talkdesk joining the Epic Workshop co-innovation program in 2023. The collaboration aims to enhance agent efficiency and patient experience by unifying workflows and data within a single interface. Learn more at CX Today.
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