Amazon Web Services (AWS) has announced plans to discontinue its unified communications service, Amazon Chime. The service will cease accepting new customers on February 19, 2025, and full support will end on February 20, 2026. Existing users can continue to utilize Chime’s features, including Business Calling, meeting scheduling, and user management, until the termination date. AWS recommends that customers transition to alternative collaboration solutions such as AWS Wickr, Zoom, Cisco Webex, or Slack. Notably, this decision does not affect the availability of the Amazon Chime SDK service. Details are available via an AWS Blog post.
This move reflects a broader trend of consolidation within the Unified Communications as a Service (UCaaS) market. The discontinuation of Chime underscores the increasing commoditization of UCaaS platforms, where enterprises are gravitating towards solutions offering deep integrations, AI-powered enhancements, and comprehensive ecosystems. Providers like Microsoft and Zoom have gained traction by embedding advanced capabilities such as AI assistants, workflow automation, and robust third-party integrations—areas where AWS did not heavily invest for Chime.
For businesses and IT leaders, AWS’s decision signals a potential shift towards more integrated and feature-rich UCaaS platforms, prompting a reevaluation of current communication tools to align with evolving market offerings. More information is available at UC Today.