Avaya sells Networking Patent Portfolio
Avaya has divested its networking patent portfolio to PowerBridge Networks, a newly introduced patent-licensing company founded by intellectual-property veteran Dr. Donald Bitting. The transaction includes more than 500 patents and patent applications across roughly 390 patent families, covering a range of enterprise networking technologies used in telecommunications and IT infrastructure. By transferring these assets, Avaya […]
CallTower Acquired by Court Square Capital Partners
Private equity firm Court Square Capital Partners has acquired CallTower from BV Investment Partners, marking a significant ownership transition. CallTower operates as a global cloud-managed service provider offering integrations with platforms such as Microsoft Teams, Webex by Cisco, Zoom, Five9, and Genesys, positioning itself as a vendor-agnostic partner for complex enterprise environments. Under its previous […]
26North to Acquire Intermedia
26North Partners has agreed to acquire Intermedia Intelligent Communications. Intermedia offers services such as unified communications, contact center capabilities, Microsoft Teams integrations, business email, security, and productivity tools, and serves more than 150,000 business customers through a partner ecosystem of over 7,500 providers. The company generates more than $430 million in annual recurring revenue and […]
No Jitter: Salesforce Launces Agentforce Contact Center
Salesforce has announced Agentforce Contact Center, a new contact-center-as-a-service (CCaaS) platform designed to combine AI agents, voice and digital communication channels, and CRM data within a single native system. Announced at Enterprise Connect 2026, the platform aims to address a common problem in contact centers where customer information and interaction data are spread across multiple […]
UC Today: RingCentral Introduces AIR Pro
RingCentral announced AIR Pro, a new voice-first AI agent platform designed to automate customer interactions within its CCaaS and UCaaS ecosystem. The platform allows organizations to build and deploy AI agents that can handle conversations across voice and digital channels such as SMS and chat. Using a no-code environment called AIR Pro Studio, businesses can […]
Verint Unifies Brand Following Calabrio Acquisition
Verint announced that the combined company formed from its recent transaction with Calabrio will operate under the single corporate name Verint as part of a unified go‑forward brand. The Calabrio product name will remain in the portfolio, with its workforce engagement solutions supported and enhanced within the broader Verint CX Automation Platform. Verint said the […]
CX Today: NICE releases AI Simulator
NiCE has introduced Cognigy Simulator, a new solution designed to help enterprises rigorously test, evaluate, deploy, and scale production-grade AI agents used in customer experience (CX) operations before they go live with real customers. The simulator creates a controlled environment that mimics realistic user interactions — including unlikely or unusual scenarios — so organizations can […]
UC Today: 8×8 Acquires Maven Lab
8×8 has acquired Singapore-based Maven Lab to strengthen its presence in the Asia-Pacific market by integrating Maven Lab’s cloud-based customer engagement and enterprise messaging platform, Moobidesk, into the 8×8 Platform for Customer Experience. The deal brings local messaging expertise and talent to 8×8, helping it navigate the fragmented APAC landscape and offer secure, high-volume customer […]
CX Today: Five9 Appoints New CEO
Five9 has announced the appointment of Amit Mathradas as its next CEO, effective February 2, 2026, succeeding long-time chief Mike Burkland as part of a strategic pivot toward AI-driven customer experience innovation. The move reflects the Five9’s focus on building unified CX solutions powered by advanced AI, with Mathradas bringing strong experience in AI product […]
UC Today: Zoom Acquires BrightHire
Zoom has announced its acquisition of BrightHire, an interview-intelligence company founded in 2019, as part of Zoom’s broader evolution from a video-calling service into an AI-driven workplace-platform. The deal expands Zoom’s offering in the hiring workflow by embedding BrightHire’s tools—such as interview planning, scheduling, automated screening, transcription, summarization and coaching—directly into Zoom Workplace, aligning with […]