Zoom to Acquire Common Room
Zoom Communications has announced a definitive agreement to acquire Common Room, an AI-native go-to-market (GTM) intelligence platform, in a move that significantly expands the capabilities of its AI-powered revenue platform. Common Room aggregates buyer signals from CRM systems, product usage, marketing platforms, and other customer touchpoints to create unified, person-level buyer intelligence. By integrating this […]
Five9 announces Agentic Voice AI Agents at CCW
Five9 has introduced a new generation of its Voice AI Agents at CCW in June. The release is designed to help contact centers move beyond traditional IVR systems and scripted chatbots by using agentic AI that can reason, take action, and resolve more complex customer requests autonomously. It includes AI Agent Studio, a unified platform […]
Genesys Acquires Pinkfish
Genesys has acquired Pinkfish, an agentic AI workflow company, to enhance the automation capabilities of Genesys Cloud AI. Pinkfish brings more than 500 prebuilt integrations and access to approximately 25,000 Model Context Protocol (MCP) tools that connect with CRM, ERP, HR, billing, order management, and other enterprise applications. This allows AI-powered virtual agents and copilots […]
RingCentral Supports Microsoft Teams with Customer Engagement Bundle
RingCentral has embedded its Customer Engagement Bundle (CEB) directly into Microsoft Teams, allowing organizations to add contact center functionality without deploying a separate CCaaS platform. The Teams-native integration includes call queues, shared SMS inboxes, intelligent routing, analytics, and RingCentral’s AI tools such as AI Receptionist, AI Virtual Assistant, and AI Conversation Expert. RingCentral positions the […]
Avaya sells Networking Patent Portfolio
Avaya has divested its networking patent portfolio to PowerBridge Networks, a newly introduced patent-licensing company founded by intellectual-property veteran Dr. Donald Bitting. The transaction includes more than 500 patents and patent applications across roughly 390 patent families, covering a range of enterprise networking technologies used in telecommunications and IT infrastructure. By transferring these assets, Avaya […]
CallTower Acquired by Court Square Capital Partners
Private equity firm Court Square Capital Partners has acquired CallTower from BV Investment Partners, marking a significant ownership transition. CallTower operates as a global cloud-managed service provider offering integrations with platforms such as Microsoft Teams, Webex by Cisco, Zoom, Five9, and Genesys, positioning itself as a vendor-agnostic partner for complex enterprise environments. Under its previous […]
26North to Acquire Intermedia
26North Partners has agreed to acquire Intermedia Intelligent Communications. Intermedia offers services such as unified communications, contact center capabilities, Microsoft Teams integrations, business email, security, and productivity tools, and serves more than 150,000 business customers through a partner ecosystem of over 7,500 providers. The company generates more than $430 million in annual recurring revenue and […]
No Jitter: Salesforce Launces Agentforce Contact Center
Salesforce has announced Agentforce Contact Center, a new contact-center-as-a-service (CCaaS) platform designed to combine AI agents, voice and digital communication channels, and CRM data within a single native system. Announced at Enterprise Connect 2026, the platform aims to address a common problem in contact centers where customer information and interaction data are spread across multiple […]
UC Today: RingCentral Introduces AIR Pro
RingCentral announced AIR Pro, a new voice-first AI agent platform designed to automate customer interactions within its CCaaS and UCaaS ecosystem. The platform allows organizations to build and deploy AI agents that can handle conversations across voice and digital channels such as SMS and chat. Using a no-code environment called AIR Pro Studio, businesses can […]
Verint Unifies Brand Following Calabrio Acquisition
Verint announced that the combined company formed from its recent transaction with Calabrio will operate under the single corporate name Verint as part of a unified go‑forward brand. The Calabrio product name will remain in the portfolio, with its workforce engagement solutions supported and enhanced within the broader Verint CX Automation Platform. Verint said the […]