Verint has acquired Cogito, integrating its advanced AI capabilities to enhance customer experience solutions. Using Cogito’s technology, Verint introduced the “CX/EX Scoring Bot,” which evaluates over 200 real-time conversation signals to score customer interactions and guide agent performance. This innovation complements Verint’s existing AI solutions for contact centers, enabling streamlined operations and better decision-making. The acquisition strengthens Verint’s competitive edge in the AI-driven contact center market, offering versatile tools for workforce and customer management.
Learn more at CX Today.