Vonage has introduced AI-powered Fraud Detection and Identity Insights for Salesforce Agentforce contact centers, combining Vonage’s network APIs with real-time intelligence to help agents detect fraud and verify customer identities without disrupting workflows. The solution offers features such as SIM swap detection, phone number validation, and lead-quality assurance, allowing agents to confirm number legitimacy, identify risky interactions, and ensure accurate contact data—all within the Salesforce environment.
This integration addresses one of the contact center industry’s biggest challenges: balancing security with a smooth customer experience. By embedding fraud detection directly into Salesforce workflows, Vonage reduces the need for extra verification steps that can frustrate customers while giving agents actionable insights. Leaders from both companies emphasized that the solution empowers agents with trusted, AI-driven data, reflecting a broader shift toward embedding telecom and identity intelligence into core CRM and contact center platforms. Learn more from UC Today.