Five9 has announced the appointment of Amit Mathradas as its next CEO, effective February 2, 2026, succeeding long-time chief Mike Burkland as part of a strategic pivot toward AI-driven customer experience innovation. The move reflects the Five9’s focus on building unified CX solutions powered by advanced AI, with Mathradas bringing strong experience in AI product development and scaling global operations from his prior leadership at Nintex and Avalara. Burkland, who has guided Five9 through substantial growth, will remain on the board to ensure a smooth transition.
Mathradas’s appointment comes amid a broader restructuring and strategic realignment at Five9, which has included workforce adjustments and a reorientation toward efficiency and market competitiveness. The board conducted a comprehensive search prioritizing candidates with expertise in AI innovation and operational excellence, underscoring the company’s belief that embedding AI deeply into its platform will help drive growth, capture market share, and deliver value to customers and shareholders. Five9 plans to host an investor day in 2026 to further detail its long-term strategy under the new leadership.
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