No Jitter discusses emerging legal risks in the use of AI within customer communication services (CCaaS) and unified communications as a service (UCaaS). With privacy concerns at the forefront, the article highlights a recent lawsuit where customers allege data misuse due to AI handling personal communications. It underscores the importance of transparency in data use and regulatory compliance, especially as more litigation surfaces around AI’s role in customer data processing. Businesses are advised to review data practices to mitigate privacy risks.
For full details, you can view the article here.