Cognigy has launched Agentic AI, a solution for enterprise contact centers that blends its conversational AI engine with large language models (LLMs). This innovation offers real-time decision-making, hyper-personalization, and seamless integration with enterprise tools. With advanced memory features and APIs, the AI Agents deliver dynamic, humanlike interactions and streamline customer service. Cognigy claims the solution outperforms competitors, simplifying scalability while meeting stringent compliance standards.
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For more information on the use of AI in Cloud Communications, check out our AI Guide.