Mitel recently introduced its new Mitel CX platform, leveraging generative AI to transform the customer experience landscape. This platform enhances customer interactions by utilizing AI for personalized, efficient communication across multiple channels. Key features include advanced AI-driven chatbots, predictive analytics to anticipate customer needs, and seamless integration with existing systems to streamline workflows.
The generative AI component is designed to improve customer engagement by understanding and responding to complex queries in real-time, reducing the reliance on human agents while maintaining a high-quality experience. This development represents a significant shift in Mitel’s strategy, positioning the company to compete in the evolving contact center market by focusing on innovation and customer satisfaction.
Learn more at No Jitter.