Gartner Predicts Agentic AI Will Autonomously Resolve 80% of Common Customer Service by 2029

Gartner predicts that by 2029, agentic AI will autonomously resolve 80% of common customer service issues, improving efficiency and reducing costs. Companies like Johnson & Johnson, Moody’s, eBay, Deutsche Telekom, and Cosentino are already integrating AI agents for tasks like drug discovery, financial analysis, marketing, and customer service. While promising, these advancements require strong oversight to mitigate cybersecurity risks and biases. Learn more at Gartner.