Talkdesk has introduced “AI Agents for Healthcare,” autonomous tools designed to handle patient interactions and address healthcare-specific inquiries without prior training. Unveiled at HIMSS 2025, these agents enable healthcare organizations to automate tasks such as appointment scheduling, authorization checks, and prescription refills. Users can define tasks in natural language and link the AI agents to trusted knowledge bases, data sources, and APIs for immediate deployment. This modular approach allows contact centers to incrementally implement automation, ensuring a controlled integration of AI into their operations.
Talkdesk’s strategy of developing industry-specific AI agents differentiates it in the contact center market, following the earlier release of AI Agents for Retail in January 2025. This sector-focused innovation underscores Talkdesk’s commitment to enhancing customer experience through tailored AI solutions. Learn more at CX Today.