Automation and self-service for businesses aren’t new. Interactive Voice Response (IVR) systems have provided enterprises access to these capabilities for many years through touch-tone and speech-enabled applications. The issue has been that these use-cases have been restricted to the largest of organizations due to the cost and need for custom development. Applications often cost hundreds of thousands of dollars to roll out.

AI has changed this. Several years ago, digital bots provided much more intuitive interfaces for automated applications through web and app interfaces. Most recently, speech recognition and text-to-speech interfaces have extended the use of AI to voice applications. 

AI-powered automation is transforming how organizations serve customers. AI Automation provides the opportunity to deliver a better customer experience while reducing costs and streamlining operations. Today’s automation tools can handle tasks that once required a live agent—freeing your team to focus on higher-value conversations.