Cloud Design Solutions

[White Paper] The Business Case for Cloud Communications

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Cloud Design Solutions. UCaaS and CCaaS Solutions. Cloud Communications advisors based in Rochester, NY.

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Cloud Design Solutions. Rochester NY. Communications Advisors in Buffalo. Syracuse. Albany. Binghamton. Utica. Olean. Jamestown..

Blog: AI in Action – Agent Soft Skills

Cloud Design Solution - Contact Center AI Agent Assist

Blog: AI in Action – Agent Soft Skills Contact centers have invested considerable time, money and resources over the past decades looking to build a culture of efficiency and effectiveness. While the goal was clear, it was often compromised by technology – complex, siloed systems that often required custom coding. Today, that vision is finally […]

Blog: Stop the Premise Insanity

Phone Systems Rochester NY, Buffalo NY, Syracuse NY

Blog: Stop the Premise Insanity The numbers don’t lie: Multiple analyst estimates show that about 70% of businesses are using some sort of cloud communications, but only 30% to 40% are using cloud for full capabilities – phone, video messaging & contact center. UCaaS has many benefits, but this means that the vast majority of […]

Blog: Unlocking the Future of Communication: AI in UCaaS and CCaaS

The value of AI in UCaaS CCaaS. Cloud Design Solutions serves businesses in Buffalo NY, Rochester NY, Syracuse NY, Utica NY, Albany NY and Binghamton New York.

Blog: Unlocking the Future of Communication: AI in UCaaS and CCaaS We’ve seen several transformation points in communications and contact center over the past several years. Some of the most impactful have been the transition for proprietary appliances to software-based application, the transition from TDM to VOIP, the unification of independent technologies into unified applications […]

Blog: The Financial Value of Cloud Communications

Cloud Design Solutions can help solve communications problems while helping to build business value

Blog: The Financial Value of Cloud Communications Communication isn’t just a tool — it’s the foundation of everything you do. Yet, many organizations are still clinging to outdated legacy systems that hold them back. Are you ready to break free and move your communications into the future? The impact of Cloud Communications is tremendous. From […]