Blog: AI Receptionist – Transforming the First Impression
AI in Action: AI Receptionists Transforming the First Impression of Your Business Think about the last time you called a business. You probably found the number on their website and dialed in, only to be greeted by an automated attendant. Suddenly you’re listening closely to a long list of touch-tone options, hoping you don’t miss […]
Blog: The Promise of AI
Blog: Is AI Fulfilling Its Promise in the Contact Center? That depends on what you think the “promise” was. For some, the promise of AI in the contact center meant eliminating agents and automating nearly every customer interaction. If that’s the expectation, then yes—AI will fall short. Gartner even predicts that by 2026, 50% of organizations […]
Blog – Cloud Communications in Healthcare: Delivering a Better Experience for Patients and Staff
The healthcare industry continues to evolve rapidly, driven by patient expectations, new care delivery models, and the increasing importance of digital engagement. Cloud communications platforms are at the center of this transformation, enabling healthcare providers to improve access, streamline workflows, and deliver better patient outcomes. This is all done while maintaining strict compliance with privacy and security standards.
Blog: AI in Action – Top AI Use Cases
AI in Action – Top AI Use-Cases in Cloud Communications Cloud Communications has been at the forefront of the AI revolution. Some of the most impactful AI applications have focused on improving, enhancing, and optimizing both the employee experience and the customer experience. From real-time meeting transcription to intelligent virtual agents and predictive analytics, AI […]
Blog: What is the Best Way to Add Voice to Microsoft Teams?
What is the Best Way to Add Phone to Microsoft Teams? Microsoft Teams has become a daily part of everyday business life for many organizations. During the scramble at the early days of the pandemic period, Teams was a fast and convenient way to address remote and “at home” employees. Since then companies have continued […]
Blog: AI in Action – Agent Soft Skills
Blog: AI in Action – Agent Soft Skills Contact centers have invested considerable time, money and resources over the past decades looking to build a culture of efficiency and effectiveness. While the goal was clear, it was often compromised by technology – complex, siloed systems that often required custom coding. Today, that vision is finally […]
Blog: Stop the Premise Insanity
Blog: Stop the Premise Insanity The numbers don’t lie: Multiple analyst estimates show that about 70% of businesses are using some sort of cloud communications, but only 30% to 40% are using cloud for full capabilities – phone, video messaging & contact center. UCaaS has many benefits, but this means that the vast majority of […]
Blog: Unlocking the Future of Communication: AI in UCaaS and CCaaS
Blog: Unlocking the Future of Communication: AI in UCaaS and CCaaS We’ve seen several transformation points in communications and contact center over the past several years. Some of the most impactful have been the transition for proprietary appliances to software-based application, the transition from TDM to VOIP, the unification of independent technologies into unified applications […]
Blog: The Financial Value of Cloud Communications
Blog: The Financial Value of Cloud Communications Communication isn’t just a tool — it’s the foundation of everything you do. Yet, many organizations are still clinging to outdated legacy systems that hold them back. Are you ready to break free and move your communications into the future? The impact of Cloud Communications is tremendous. From […]