UC Today: Mitel Secures Court Approval for Restructuring
Mitel has secured U.S. Bankruptcy Court approval for its financial restructuring plan and expects to emerge from Chapter 11 this quarter. The restructuring will eliminate approximately $1.15 billion in debt, lower annual cash interest payments by around $135 million, and provide $64.5 million in exit financing to support future growth. CEO Tarun Loomba stated that […]
UC Today: Microsoft Teams Endures File-Sharing Downtime in Latest Enterprise Disruption
Microsoft Teams experienced a significant outage affecting its file-sharing functionality, disrupting enterprise collaboration across its platform. The issue, tracked under incident ID TM1055900, prevented users from sharing files within Teams chats and channels, impacting both desktop and mobile applications. Microsoft acknowledged the problem and initiated an investigation to identify the root cause and implement a […]
The Register: GoDaddy took Zoom offline for about 90 minutes
Zoom’s major outage on April 16, 2025, which lasted about 90 minutes, was caused by a mistake from GoDaddy. A “server block” was mistakenly placed on the zoom.us domain due to a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which manages the .us domain space. This mistake made Zoom’s main services, including […]
UC Today: Zoom Launches AI-Powered ‘Tasks’ Capability to Supercharge Productivity
Zoom has introduced “Zoom Tasks,” an AI-powered task and project management feature designed to enhance business productivity. This tool allows users to create, assign, and track tasks directly within the Zoom platform, streamlining workflows and reducing the need to switch between applications. By integrating task management into its suite of services, Zoom aims to provide […]
8×8 Introduces New 8×8 Engage Solution
8×8, Inc. has introduced 8×8 Engage™, an AI-powered solution designed to enable all customer-facing teams within an organization to deliver superior customer experiences across digital channels. This platform allows employees to engage with customers on their preferred channels, aiming to enhance customer satisfaction and drive business outcomes. Learn more at Yahoo News.
UC Today: Zoom is Paving the way for AI Adoption
Zoom is advancing its AI capabilities by introducing agentic AI features across its platform, enabling the AI Companion to perform tasks on behalf of users, such as scheduling meetings, generating documents, and creating video clips. These enhancements aim to streamline workflows and boost productivity within the Zoom ecosystem. Additionally, Zoom is expanding AI functionalities across […]
CX Today: Genesys Launches New Bundle
Genesys has unveiled its most comprehensive Contact Center as a Service (CCaaS) bundle to date, priced at $240 per user per month. This offering encompasses all of Genesys’s core CCaaS solutions, providing businesses with a unified platform to enhance customer interactions and streamline support operations. By consolidating essential contact center tools into a single package, […]
CX Today: Zendesk Debuts New CCaaS Platform
Zendesk has introduced “Zendesk for Contact Center,” a new Contact Center as a Service (CCaaS) platform aimed at redefining the contact center landscape. This launch follows Zendesk’s recent acquisition of Local Measure, a customer experience platform, indicating a strategic move to enhance its offerings in the customer service sector. The new platform is designed to […]
CX Today: Microsoft Rebrands its Contact Center Workspace
Microsoft has rebranded its contact center workspace to “Copilot Service workspace” in an effort to better align with modern customer experience trends. As part of this shift, the company has stopped using the term “agent” for live representatives, opting for terminology that reflects a more dynamic and customer-centric role. This change likely stems from the […]
UC Today: GoTo launchs AI Receptionist
GoTo has launched the GoTo Connect AI Receptionist, an AI-driven call-handling solution designed to enhance customer interactions for small and mid-sized businesses (SMBs). This 24/7 virtual assistant automates routine tasks, provides immediate responses to common inquiries, and intelligently routes calls to the appropriate departments or personnel. By integrating with existing knowledge bases and FAQs, the […]