Avant’s analysis reveals that while Microsoft Teams has around 320 million active users, only 80 million (25%) use its voice calling features, and just 20 million are PSTN-enabled—meaning they have both a Microsoft Phone System license and a calling plan. This suggests that many organizations using Teams are not fully leveraging its enterprise-grade voice capabilities.
The report highlights that Microsoft Teams Voice, while popular, often lacks the advanced telephony features that businesses need, such as call center functionalities, compliance requirements, and global coverage. As a result, many companies seek third-party integrations or alternative UCaaS solutions to enhance their Teams calling experience.
Avant recommends that businesses looking for a more robust voice solution explore Direct Routing or Operator Connect, which enable them to integrate Teams with external voice providers, offering better call quality, cost savings, and enhanced features. The findings underscore a growing opportunity for solution providers to help businesses optimize their Microsoft Teams Voice experience. Read more at Channel Futures.