Zendesk has introduced “Zendesk for Contact Center,” a new Contact Center as a Service (CCaaS) platform aimed at redefining the contact center landscape. This launch follows Zendesk’s recent acquisition of Local Measure, a customer experience platform, indicating a strategic move to enhance its offerings in the customer service sector. The new platform is designed to provide businesses with advanced tools to improve customer interactions and streamline support operations. More information is at CX Today.
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