Zoom recently secured its largest-ever Contact Center as a Service (CCaaS) deal with Agencia Tributaria, Spain’s National Revenue Service, involving over 20,000 seats. This milestone reflects Zoom’s growth in the EMEA region and a significant 82% year-over-year increase in CCaaS customers. The company’s rebranding as “Zoom Communications” highlights its shift beyond video conferencing to an AI-first platform offering broader enterprise solutions. Revenue rose by 4% in Q3, driven by enterprise services, while churn rates hit record lows.
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