Five9 announced the launch of Agentic CX, powered by its new Agentic Experience Engine built on the Genius AI Architecture. This offering introduces AI Agents capable of independently reasoning, deciding, and acting within customer interactions, with seamless escalation to human agents when needed. Key features include automated conversation summaries, advanced intent detection with entity extraction, knowledge-based responses using Retrieval Augmented Generation (RAG), and tools like Code Crafter and pre-built industry templates to speed deployment. Complementing these are robust Trust & Governance capabilities—granular guardrails, threat and hallucination detection, prompt monitoring, and comprehensive dashboards—to ensure secure, reliable, and enterprise-ready AI operations. Learn more at Businesswire.
585.895.2790
