Avaya has announced that, effective June 30, 2025, it will require a minimum commitment of 200 seats for its Avaya Experience Platform (AXP) Public customers. This change affects all AXP Public subscription bundles, including “Digital Only,” “Voice Only,” and “All Media.” Customers below this threshold can either adjust their subscriptions to meet the new requirement or cancel without penalty by providing written notice before the June deadline. Additionally, Avaya plans to discontinue its SIP Trunking and Communications APIs (CPaaS) services, ceasing new purchases as of February 3, 2025, and fully discontinuing the services on April 28, 2025. These decisions are part of Avaya’s broader strategy to focus on large enterprise clients, which has also led to significant global layoffs and portfolio streamlining. Learn more at cxtoday.com.
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