Avaya has introduced the Avaya Infinity Platform, aiming to modernize contact centers for large enterprises and public sector organizations. This platform addresses challenges such as data sovereignty, integration of disparate data silos, and the enhancement of customer experience (CX). By focusing on its top 1,500 customers, Avaya seeks to provide solutions that enable these organizations to leverage their existing infrastructures while adopting advanced technologies to improve CX. The Infinity Platform represents Avaya’s attempt to facilitate a transition to modernize contact center operations without disrupting existing systems. Read more at No Jitter.
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