RingCentral announced AIR Pro, a new voice-first AI agent platform designed to automate customer interactions within its CCaaS and UCaaS ecosystem. The platform allows organizations to build and deploy AI agents that can handle conversations across voice and digital channels such as SMS and chat. Using a no-code environment called AIR Pro Studio, businesses can create AI agents through natural language prompts. These agents can understand customer intent, authenticate users, and complete multi-step actions such as opening service cases, triggering workflows, or scheduling follow-ups, enabling automation beyond simple chatbot responses.
AIR Pro builds on RingCentral’s broader AI portfolio—including AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE)—which together support customer interactions before, during, and after conversations. The new platform reflects a wider shift in the contact center industry toward agentic AI, where AI systems actively perform tasks rather than just assist human agents. RingCentral simplifying industry-specific deployments such as healthcare, with prebuilt templates and integrations designed to accelerate adoption. Overall, the launch reinforces RingCentral’s strategy to embed AI deeply into communications platforms so human agents and autonomous AI can collaborate to improve customer engagement and operational efficiency. Learn more at UC Today.