The 2024 Gartner UCaaS Magic Quadrant highlights Microsoft as the top leader, emphasizing its enhanced telephony features but noting gaps in contact center solutions. Cisco advances with strong AI capabilities, challenging other leaders like RingCentral and Zoom. Meanwhile, Dialpad moves to the Niche Players quadrant, and Google remains the sole challenger. Vendors like GoTo and Sangoma focus on SMBs, while others navigate market consolidation. The report underscores the evolving roles of AI, telephony, and collaboration tools in unified communications.
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