GoTo has launched the GoTo Connect AI Receptionist, an AI-driven call-handling solution designed to enhance customer interactions for small and mid-sized businesses (SMBs). This 24/7 virtual assistant automates routine tasks, provides immediate responses to common inquiries, and intelligently routes calls to the appropriate departments or personnel. By integrating with existing knowledge bases and FAQs, the AI Receptionist ensures accurate and efficient customer service, reducing operational inefficiencies and ensuring that no customer inquiries are missed. The system supports over 10 languages and allows businesses to customize its voice and personality to align with their brand identity. Notably, the AI Receptionist requires minimal setup, offering immediate value to businesses without extensive configuration.
This launch signifies GoTo’s commitment to integrating practical generative AI technologies into their services, aiming to complement human employees and enhance overall customer experience. By handling peaks in call volume and supporting agents during off-hours, the AI Receptionist allows staff to focus on more complex tasks, thereby improving efficiency and customer satisfaction.
In a similar move, RingCentral recently introduced its own AI Receptionist, reflecting a broader industry trend towards incorporating AI to transform business call handling.
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