Five9 has introduced a new generation of its Voice AI Agents at CCW in June. The release is designed to help contact centers move beyond traditional IVR systems and scripted chatbots by using agentic AI that can reason, take action, and resolve more complex customer requests autonomously. It includes AI Agent Studio, a unified platform for building, testing, deploying, and managing AI voice agents, along with capabilities such as multi-agent orchestration, secure integration with enterprise applications, natural multilingual conversations, and seamless handoffs to live agents when needed. Five9 says the new platform enables organizations to automate more sophisticated customer interactions while maintaining enterprise-grade governance, and early customer results point to improved call containment, shorter handle times, and more natural customer experiences as enterprises continue accelerating AI adoption.
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