Cloud Communications Insights: Learn & Engage
Welcome to our comprehensive cloud communications resource center!
Learn the benefits of cloud communications with a selection of UCaaS and CCaaS insights – including guides, whitepapers, and valuable industry links on business communications and contact center. These resources are designed to help you stay informed and make the most of cloud communications. Whether you’re exploring UCaaS, CCaaS, or AI-driven solutions, our resources offer expert insights and actionable strategies to support your business goals.
Download and explore the benefits of cloud communications, including the latest trends to inform your knowledge and evaluation process.
Documents & Brochures
- All
- Briefing Documents
- Datasheets
- White Papers
- eBooks
Briefing Document: Cloud Design Solutions
This brochure reviews how Cloud Design Solutions helps businesses transition to cloud-based communications, including phone systems, video meetings and contact centers.
The Cloud Design Process
Our team has decades of experience.
As communications advisors, our process is proven to identify your key needs and the right solution. Learn about our process and the advantages for you.
Cloud Design Featured Solutions
Cloud Design Solutions works with the industry leaders, each with unique value and advantages.
Our goal is to align the right solution to make an impact now and in the future. This guide reviews our featured providers.
The Business Case for Cloud Communications
Learn how Cloud Design Solutions can provide a solution that is the best fit for your business while driving a financial impact.
The Cloud Assessment
The right solutions starts with the perfect design and justification.
The Cloud Assessment by Cloud Design Solutions is a process to uncover the areas of impact for Cloud Communications, including the business case and overall value in the employee and customer engagement process.
Datasheet: Microsoft Teams- Options for Adding Voice
Microsoft Teams is a common collaboration tool. What are the secure and reliable options for adding phone services to Teams?
eBook: The Fundamentals of Unified Communications as a Service
eBook: CX2025 - Essential Elements of Contact Center as a Service
eBook: Digital Transformation - Adopting an Omnichannel Approach
eBook: The Role of AI in Cloud Communications
Event Recordings
Learn the Benefits of Cloud Communications
Adding Phone to Microsoft Teams
There are over 300 million users of Microsoft Teams. Most are just using it for collaboration or video. What are the options for extending Teams with phone capabilities? In this video we dive into the options.
The Role of a Communications Advisor
Cloud Design Solutions acts as a Communications Advisor in your transition to cloud communications. Learn how a Communications Advisor differs from previous models and how Cloud Design can help you in your evaluation process.
Why Cloud?
Communications that Delivers Value
What is the value of using a cloud-based communication solution? Learn about the financial, logistical and organizational benefits of using a cloud application for business unified communications and contact center.
Cloud Communications:
The Essential Elements & Value
Cloud Design Solutions helps companies transition to cloud-based solutions communications, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). This webinar reviews the key benefits of cloud communications, value points and use-cases.
Customer Experience (CX):
Contact Center Trends & Insight
Cloud Communications can transform the customer end employee experiences of a contact center. Learn about some of the trends and insight to leveraging cloud contact center solutions – including digital transformation, AI and customer journey analytics.
Cloud Resources: Our Favorite Sites
Enjoy some of our favorite sites for Unified Communications, Contact Center, AI and business news.