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UC Today: Microsoft Teams to Block Screen Capture

Cloud Design Solutions provides phone and contact center services for Microsoft Teams

Microsoft is set to roll out a new “Prevent Screen Capture” feature in Teams starting in July 2025, aiming to enhance security during virtual meetings. This feature will block users from capturing screenshots of meeting content by turning the screen black when a capture attempt is detected. It will be available on Teams desktop apps […]

No Jitter: Talkdesk Express Introduced for SMBs

Talkdesk VOIP cloud contact center, call center, CRM, Workforce Engagement.

Talkdesk has introduced Talkdesk Express, a cloud-based customer experience (CX) solution specifically designed for small and medium-sized businesses (SMBs). This platform aims to provide SMBs with enterprise-grade contact center capabilities without the associated complexity and cost. Key Features of Talkdesk Express of Talkdesk Express include rapid deployment, omnichannel support, user-friendly interface, scalability, integration to CRM […]

CX Today: Another lawsuit regarding AI Training.

Genesys VOIP cloud contact center, CCaaS, Call Center, IVR, AI, Workforce Engagement.

A recent lawsuit has been filed against Genesys, a major Contact Center as a Service (CCaaS) provider, highlighting growing concerns over the use of customer data in AI training. The lawsuit alleges that Genesys used customer calls without proper notification or consent to train its AI, raising ethical and legal issues. Industry analysts, including Liz […]

NPR: Skype Shutting Down

Microsoft shutting down for Microsoft Teams

Microsoft officially shut down Skype on May 5, 2025, bringing an end to the iconic internet communication service after 22 years. Originally launched in 2003, Skype revolutionized voice and video calls over the internet and at its peak had over 300 million users. Microsoft acquired Skype in 2011 for $8.5 billion, integrating it into its […]

CX Today: Forrester Wave for CCaaS Platforms 2025 report top takeaways

Forrester Wave reviews cloud communications topics in Unified Communications and Contact Center.

The Forrester Wave for CCaaS Platforms 2025 report highlights the evolving landscape of Contact Center as a Service (CCaaS) solutions, emphasizing the integration of advanced technologies such as generative AI, multimodal communication, and predictive analytics. These innovations are transforming customer interactions and operational efficiency, enabling businesses to deliver personalized experiences and streamline agent workflows. The […]

No Jitter: Avaya introduces new platform

Avaya is a partner of Cloud Communications

Avaya has introduced the Avaya Infinity Platform, aiming to modernize contact centers for large enterprises and public sector organizations. This platform addresses challenges such as data sovereignty, integration of disparate data silos, and the enhancement of customer experience (CX). By focusing on its top 1,500 customers, Avaya seeks to provide solutions that enable these organizations […]

UC Today: Mitel Secures Court Approval for Restructuring

Mitel announced a new CX platform.

Mitel has secured U.S. Bankruptcy Court approval for its financial restructuring plan and expects to emerge from Chapter 11 this quarter. The restructuring will eliminate approximately $1.15 billion in debt, lower annual cash interest payments by around $135 million, and provide $64.5 million in exit financing to support future growth. CEO Tarun Loomba stated that […]

UC Today: Microsoft Teams Endures File-Sharing Downtime in Latest Enterprise Disruption

Cloud Design Solutions provides phone and contact center services for Microsoft Teams

Microsoft Teams experienced a significant outage affecting its file-sharing functionality, disrupting enterprise collaboration across its platform. The issue, tracked under incident ID TM1055900, prevented users from sharing files within Teams chats and channels, impacting both desktop and mobile applications. Microsoft acknowledged the problem and initiated an investigation to identify the root cause and implement a […]

The Register: GoDaddy took Zoom offline for about 90 minutes

Zoom Communications AI-powered VOIPO video, phone systems, collaboration and work productivity suite.

Zoom’s major outage on April 16, 2025, which lasted about 90 minutes, was caused by a mistake from GoDaddy. A “server block” was mistakenly placed on the zoom.us domain due to a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which manages the .us domain space. This mistake made Zoom’s main services, including […]

UC Today: Zoom Launches AI-Powered ‘Tasks’ Capability to Supercharge Productivity

Zoom Communications AI-powered VOIPO video, phone systems, collaboration and work productivity suite.

​Zoom has introduced “Zoom Tasks,” an AI-powered task and project management feature designed to enhance business productivity. This tool allows users to create, assign, and track tasks directly within the Zoom platform, streamlining workflows and reducing the need to switch between applications. By integrating task management into its suite of services, Zoom aims to provide […]