As brands increasingly adopt AI voicebots within CCaaS platforms, Juniper Research projects a transformative surge of about 60% in contact center activity worldwide over the next four years. These bots are central to evolving customer engagement, providing cost-effective, scalable, and automated voice interaction solutions. Despite a decrease in traditional voice usage across telecom, AI voicebots are poised to significantly boost CCaaS scalability, efficiency, and customer service capabilities. Learn more at Juniper Research.